The website must include a compliant Privacy Policy. This policy is critical since the website will be used for collecting consent. A standard privacy policy should include the following elements to meet TCR regulations:
- Introduction: A clear statement outlining the purpose of the Privacy Policy.
- Data Collection: Detailed information about the types of data collected (e.g., personal information, usage data).
- Data Use: Explanation of how the collected data will be used.
- Data Sharing: Information on if, how, and with whom the data will be shared.
Note: The privacy policy’s sharing section must explicitly state: “SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes”
- User Rights: Description of users’ rights regarding their data, such as access, correction, deletion, and opting out of data collection.
- Data Protection: Measures taken to protect user data, including security practices and technologies used.
- Cookies and Tracking: Information on the use of cookies and other tracking technologies.
- Third-Party Links: Disclosure of any third-party links and their separate privacy practices.
- Contact Information: How users can contact the company with questions or concerns about the Privacy Policy.
3. SMS Terms and conditions:
1- SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2- Types of SMS Communications:
If you have consented to receive text messages from [Company Name], you may receive messages related to the following (provide specific examples):
- Appointment reminders
- Follow-up messages
- Billing inquiries
- Promotions or offers (You should select the Marketing use case if you are going to send text sms related to promotions and offers).
Example: “Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from (Brand Name) at any time.”
Note: This information needs to match the information in your TCR and your checkbox. Enhance the example, it needs to be related to your business line.
3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your [appointments/billing, etc.].
Example:
“Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”
4- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5- Opt-In Method:
You may opt-in to receive SMS messages from [Company Name] in the following ways (This is an example. Please include the method used.)
Verbally, during a conversation
By submitting an online form
By filling out a paper form
Note: This information needs to match the information of your consent in the TCR form. As you gather phone number on your website I recommend you select By submitting an online form.
6- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7- Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (insert the link or e-mail address)
Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
8- Standard Messaging Disclosures:
Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.
Message frequency may vary
Note: Please note that the following is a template. It is essential to customize these terms and conditions to align with your specific business requirements and legal obligations. Do not replicate this example verbatim.
TCR:
1. Services and frequency of your text sms
2. The examples need to include the brand name and the opt-out language “Reply STOP to Opt-out”
3. The consent needs to match the information of the opt-in method on your SMS terms and conditions. I recommend you select “They fill out a website form”.
Regards,
info@110solution.com
Arlen
Customer Support Agent RingCentral
+14382640555 Monday to Friday, 5 AM to 5 PM PT.